Terms & Conditions
Minimum Order Size
Paper or Digital Proofs
Production Proofs ("Live Samples")
Domestic Products Production Time
Imported Products Production Time
Split Shipments & Drop Shipping:
Shipping Delays or Missed Deliveries
Copyrights & Registered Trademarks:
All logos and images shown on any products on our website or catalogue are for demonstration purposes only and are provided as a courtesy for examples of our custom design capabilities. Dies & Tooling for custom items are reserved for the exclusive use of those customers generating the original order. Custom Items shown are not available for general sale.
In submitting your logo and any graphics to Creative for reproduction on promotional products you warrant that you have unrestricted rights to copy or use said logos and graphics. Placing your custom imprint order gives Creative express permission to use those logos and graphics in fulfillment of your order. Creative will be held harmless against any claims of Copyright or Trademark infringement. The buyer assumes all legal responsibility for said claims.
Creative is pleased to provide random samples of any product to assist you with your purchasing decision. For our preferred distributors, there is usually no charge for random samples. If there is a charge for a sample, it is normally greatly discounted and can be credited towards your production order. If there is a charge for any sample you might request we will notify you prior to filling your sample order.
- First Time Orders: Creative requires either an approved open credit account or prepayment on all first time orders. To avoid unnecessary delays in processing your order, we accept most major credit cards. You may also wire transfer funds. We will provide a pro-forma invoice with our bank routing information upon request. Your company check or money order is acceptable, however we cannot enter your order until confirmation that funds have cleared our account.
- Open Accounts: Our Credit Terms for new accounts are Net 10 Days & Net 30 Days for established accounts with good credit history. Please contact us for more information and to request a credit account application.
- Large Volume Orders: Special payment terms may be quoted with large volume orders.
If you are tax exempt please provide us with a copy of your exemption certificate. Otherwise, State & Local Sales and/or use taxes will be charged where applicable.
- Minimum dollar volume purchase is $250.00 (Sample orders are excluded)
- Minimum quantities vary per each item type. Please contact us for details.
Paper or Digital Proofs:
Once you submit your order, it is always our preference to provide a paper proof via fax or digital proof via email prior to beginning production. These proofs are provided for accuracy of logo interpretation and placement purposes. Your approval of a paper or digital proof implies your consent to proceed with tooling.
Once your new die has been completed, unless waived due to scheduling issues, we will submit a die proof for your final approval. Your approval of the die pressing implies your consent to proceed with production.
(Rush orders often do not allow time for die proofs. Rush orders shipped without die proofs are shipped "as ordered, as is". Creative will not be held responsible for any problems relating to your supplied logo or graphics with rush orders shipped without die proof approval.)
Production Proofs ("Live Samples"):
Actual production proofs are available upon request (and a good idea for larger, more critical orders!). Production Proofs can often add 1 - 2 weeks to the stated production schedule, and are subject to a proofing charge, usually $50.00.
Domestic Products Production Time:
Production time varies by product type, complexity of tooling, and quantities ordered. Although our standard lead time for orders requiring new tooling is 5 - 7 weeks, many products have shorter production times and some, due to special tooling that might be required, have longer production times. Re-order production time is 4 – 5 weeks. Each quotation will include standard lead time for that specific product.
Imported Products Production Time:
Lead times for items produced in our China factory varies according to product type and quantities ordered, as well as your preferred method of shipping. Each quotation will specify production lead times and shipping information.
Rush service is often available. Unit pricing may be subject to change or rush charges may apply. Please contact us for specific details pertaining to your order.
Shipping times and costs are in addition to production schedules and unit costs. Shipping is FOB (Freight On Board origin) our Massachusetts factory, 02763. Unless otherwise specified, our preferred carrier is UPS. You may ship using your preference of carrier and your account if you wish.
Imported product orders can be shipped via UPS International Air, Federal Express International Air, DHL, or surface freight. Shipping times, and allowances for customs clearance will be quoted upon request.
Split Shipments & Drop Shipping:
Creative is happy to assist you with your distribution logistics. Your orders can be split between locations or drop shipped to multiple recipients. There is usually a $7.50 (x) per location charge for split shipments and drop shipping. Please let us know when you are placing your order if you need further information as to the costs for split or drop shipping.
We offer complete fulfillment services. Whether you need to have a small quantity of holiday ornaments wrapped and shipped to your customers, or 1,000,000 promotional pins carded, collated, packaged, and shipped to a large mailing list, Creative can handle it all for you! Call for details.
Shipping Delays or Missed Deliveries:
Creative makes every effort to insure that your order ships, and arrives on time. We stay in close touch with you as to any unexpected situations that may arise that might cause a delay and assist you with solutions. We will not be held liable for any acts of nature, carrier difficulties, unforeseen production delays, or any situations out of our control that may delay a shipment or cause a missed delivery.
Orders cancelled in progress are subject to cancellation costs, restocking fees, or costs as calculated relative to production progress.
We recommend you inspect your order immediately upon receipt. Please notify us within 5 business days if you observe any problem with the quality of your product order. Our quality assurance team will work with our management to determine the nature of the problem and any possible solutions or adjustments. Do not return any order without first contacting us and getting a Return Authorization.