Terms & Conditions

Copyrights & Registered Trademarks
Sample Policy
Payments
Sales Tax
Minimum Order Size
Paper or Digital Proofs
Die Proofs
Production Proofs ("Live Samples")
Domestic Products Production Time
Imported Products Production Time
Rush Service
Shipping
Split Shipments & Drop Shipping:
Fulfillment Service
Shipping Delays or Missed Deliveries
Cancellations
Return Policy

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Copyrights & Registered Trademarks:
All logos and images shown on any products on our website or catalogue are for demonstration purposes only and are provided as a courtesy for examples of our custom design capabilities. Dies & Tooling for custom items are reserved for the exclusive use of those customers generating the original order. Custom Items shown are not available for general sale.

In submitting your logo and any graphics to Creative for reproduction on promotional products you warrant that you have unrestricted rights to copy or use said logos and graphics. Placing your custom imprint order gives Creative express permission to use those logos and graphics in fulfillment of your order. Creative will be held harmless against any claims of Copyright or Trademark infringement. The buyer assumes all legal responsibility for said claims.

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Sample Policy:
Creative is pleased to provide random samples of any product to assist you with your purchasing decision. For our preferred distributors, there is usually no charge for random samples. If there is a charge for a sample, it is normally greatly discounted and can be credited towards your production order. If there is a charge for any sample you might request we will notify you prior to filling your sample order.

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Payments:

• First Time Orders: Creative requires either an approved open credit account or prepayment on all first time orders. To avoid unnecessary delays in processing your order, we accept most major credit cards. You may also wire transfer funds. We will provide a pro-forma invoice with our bank routing information upon request. Your company check or money order is acceptable, however we cannot enter your order until confirmation that funds have cleared our account.
• Open Accounts: Our Credit Terms for new accounts are Net 10 Days & Net 30 Days for established accounts with good credit history. Please contact us for more information and to request a credit account application.
• Large Volume Orders: Special payment terms may be quoted with large volume orders.

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Sales Tax:
If you are tax exempt please provide us with a copy of your exemption certificate. Otherwise, State & Local Sales and/or use taxes will be charged where applicable.

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Minimum Order Size:

• Minimum dollar volume purchase is $250.00 (Sample orders are excluded)
• Minimum quantities vary per each item type. Please contact us for details.

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Paper or Digital Proofs:
Once you submit your order, it is always our preference to provide a paper proof via fax or digital proof via email prior to beginning production. These proofs are provided for accuracy of logo interpretation and placement purposes. Your approval of a paper or digital proof implies your consent to proceed with tooling.

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Die Proofs:
Once your new die has been completed, unless waived due to scheduling issues, we will submit a die proof for your final approval. Your approval of the die pressing implies your consent to proceed with production.

(Rush orders often do not allow time for die proofs. Rush orders shipped without die proofs are shipped "as ordered, as is". Creative will not be held responsible for any problems relating to your supplied logo or graphics with rush orders shipped without die proof approval.)

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Production Proofs ("Live Samples"):
Actual production proofs are available upon request (and a good idea for larger, more critical orders!). Production Proofs can often add 1 - 2 weeks to the stated production schedule, and are subject to a proofing charge, usually $50.00.

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Domestic Products Production Time:
Production time varies by product type, complexity of tooling, and quantities ordered. Although our standard lead time for orders requiring new tooling is 5 - 7 weeks, many products have shorter production times and some, due to special tooling that might be required, have longer production times. Re-order production time is 4 – 5 weeks. Each quotation will include standard lead time for that specific product.